Terms & Conditions

In this Agreement, the following words and phrases will have the corresponding meaning, unless the context otherwise requires:

• Agreement: as between you and Dinges Tech, these General & Service Terms read together with any terms as stated in the Application and any Service Order.
• Authority and Mandate: The authorisation you give to Dinges Tech to debit your account monthly, on the selected date, which does not constitute the granting of credit or amount to a credit agreement.
• Application: the online application form accessed on the Dinges Tech website where you fill-in the required information to order your Product, which when accepted by Dinges Tech becomes a binding Service Order.
• Billing Start Date: the Billing Start Date for a Service will be from when the fibre/lte provider hands over fibre/lte services and your internet is active.
• Business Day: every day excluding Saturdays, Sundays and public holidays in RSA. Charges: the following charges and any other charges or fees payable by you to Dinges Tech in respect of a Service, as set out or referred to in a Service Order and revised from time to time.
• Call Charges: the charges for packet switched telecommunications services; Once-Off Charges include but are not limited to installation, connection and/or activation charges and are non-recurring charges for the setup of a Service (including installation of any Service Equipment);
• Monthly Fee: monthly recurring charges for a Service.
• Contended: multiple users sharing the same network capacity. Contention ratios are based on the individual design of the fibre access network over which the Dinges Tech service is delivered.
• Customer Data: technical data (for example the date, time and duration of voice or data transmissions) that is necessary for the establishment, billing or maintenance of the transmission. Regulated Customer Data is that Customer Data of which the use, processing or transfer is regulated by law or regulation as personal data.
• Customer Site or Site: a physical location at which a Service is provided.
• Domicile: the physical address you provide in terms of a proof of address, alternatively per your application form or Authority and Mandate, where you will receive any legal notice.
• Effective Date: in relation to a Service, the date upon which Dinges Tech accepts your correctly completed Application, together with any required documentation, which upon acceptance becomes a Service Order and you receive an e-mail to this effect.
• Emergency Works: works that are necessary at the time to put an end to, or prevent, the arising of imminent or existing circumstances likely to cause: (i) danger to persons or property; (ii) the interruption of any service provided by the Network or the network generated by a third party; (iii) substantial loss to Dinges Tech or any third party; and such other works in those circumstances necessary to execute Emergency Works.
• Force Majeure Event: any cause beyond a Party’s reasonable control affecting the performance of its obligations, including, but not limited to, fire, flood, explosion, accident, war, acts of terrorism, power outages, strike, industrial disputes, embargo, governmental requirement, civil or military authority, Act of God, changes to laws or regulations, inability to secure materials or services, and acts or omissions of other providers of telecommunications services.
• Dinges Tech Forms: which can be found on our website www.dingestech.co.za, where you check the availability of the Provider service in your particular location before ordering any Product. Dinges Tech can make no warranty as to the accuracy of this resource provided by the Provider.
• Network: the points of presence, network hubs and host computers owned, operated or used by Dinges Tech in connection with the provision of a Service.
• Party: Dinges Tech or you (per the context), and Parties means both you and Dinges Tech.
• Product: any product offered by Dinges Tech for Services, whether standalone or bundled with a value add-on product;
• Provider: Dinges Tech’s partner last-mile fibre/lte provider either operating in your area or who you select in your Application. All hardware provided by any Provider will remain the property of the Provider into perpetuity.
• Service: the specific service(s) provided by Dinges Tech to you and as may be further described in the relevant Service Order.
• Service Order: an Application and your order for a specific Service to be provided to you by Dinges Tech, as read with clause 1.11.
• Service Equipment: the hardware, software, systems, cabling and facilities provided by Dinges Tech at your Site in order to make the Service available to you. Dinges Tech remains the owner of Service Equipment. Service Equipment does not include the Network or any hardware or software that is the subject of a separate supply contract between you and the Provider.
• Uncapped: meaning as set out in the ISPA guideline on broadband terminology published at http://ispa.org.za/code-of-conduct/terminology-guidelines/.
• Unshaped: Dinges Tech does not prioritise or differentiate between different classes of traffic or protocols. you / your refers to you, our valued customer, whose details are as supplied to us in your Service Order.
• Interpretation: Unless the context otherwise requires, a reference to: Singular may refer to plural, and vice versa, as the case may be; A person includes a reference to a natural or juristic person, as the case may be, including a reference to that person’s legal representatives, successors and permitted assigns; A document is a reference to that document as supplemented or varied from time to time. To the extent that goods or services provided in terms of the Agreement are governed by the Consumer Protection Act, then the provision of same is qualified to comply therewith.
• Calendar Month: means the period beginning on and including the first of each calendar month and ending on and including the last day of such calendar month.
• Month to Month: The agreement will automatically renew on a monthly basis and such agreement may then be cancelled by providing Dinges Tech with a Cancellation Request via the customer portal with a calendar month notice prior to the date of the service you wish to cancel.
• Proof of Address (Domicile) the physical address you provide in terms of a proof of address, not older than three (3) months and must be in the form of a lease agreement/rental contract/utility bill or proof of purchase, where you will receive any legal notice.
• Proof of ID: Acceptable proof of Identification is SA Green ID Book, SA ID Card or a Passport. Refugee document, Driver’s License and Asylum Seeker Documentation is not acceptable.
• Wi-Fi is a wireless networking technology that allows computers and other devices to communicate over a wireless signal and Wi-Fi uses radio frequencies which has limitations when there are electrical and physical interferences
• VOIP, or Voice over Internet Protocol, is a technology that enables voice communication and multimedia sessions over the internet or other IP networks. It converts voice and audio signals into digital data packets, which can be transmitted over the internet and reconverted into sound at the other end. VOIP is commonly used for making voice and video calls over the internet, often as a cost-effective alternative to traditional telephone services.

• Go to the Dinges Tech website and register by entering your personal details, then check for coverage if your service includes internet connectivity. Should fibre/LTE coverage be available, you may complete an Application for Service.
• The Dinges Tech Form will generate a Service Order with all applicable once-off fees and recurring monthly charges.
• You must upload your proof of residence and a copy of your ID. Once your application is accepted by Dinges Tech, the Agreement is complete, and you will receive a Service Order and Debit Order Authority Mandate by email.

• Services Rendered: Internet Connectivity Packages, VOIP Packages, Domain, Email, & Web Hosting Services, & Business Automation Software Services.

  • You will be billed pro-rata from the order or installation date, including the first month’s subscription.
  • Any temporary services added will be billed to you.
  • You may terminate any Service Order by giving Dinges Tech 2 FULL calendar months’ notice. Cancellations must be processed via the Dinges Tech online form at https://dingestech.co.za/cancel.
  • Upon termination, you must return any equipment which is the property of Dinges Tech, failing which Dinges Tech will invoice you for its value as of the effective termination date.
  • Various terms apply as per the Service Order, and termination requests may be subject to additional fees as determined by the Service Provider.

  Service Terms

  • Unless specified, Dinges Tech will provide you with uncontended, uncapped, unshaped access to the Network via a fibre circuit (“Access Circuit”) and the Service Equipment at a Dinges Tech Point of Presence (“PoP“) depending on which Service Provider it is.
  • Access Circuit: Dinges Tech supplies, configures and tests the Access Circuit. Any facilities and extra cabling necessary within the Site are not included in the provision of the Service.
  • Dinges Tech provides Internet access by transmitting and delivering IP packets between your computer/s connected on the Network and other networks in accordance with its standard business arrangements with Providers of such other networks.
  • Throughput Rates and IP Access. Access to, and across, the Dinges Tech IP Network is at the maximum throughput rates set forth in the Service Order. Maximum throughput rates are not guaranteed.
  • Due to the nature of the Internet, Dinges Tech can only control IP throughput rates from the user network interface of the Service Equipment to the point of interconnection between the Network and the Internet.
  • IP throughput rates may also be reduced by Dinges Tech in accordance with its Acceptable Use Policy, a copy of which can be provided to you on request or found at www.dingestech.co.za.
  • IP Addresses: Dinges Tech will dynamically assign 1*/29 public IP addresses from Dinges Tech allocated blocks obtained from AfriNIC. Any IP address allocated by Dinges Tech to you remains the property of Dinges Tech and you will have a non-transferable licence to use such addresses for a limited time. The dynamic IP will change on a 24hr basis.
  • Monitoring: Dinges Tech monitors the health of the Internet connection by collecting SNMP data at the user network interface on the Service Equipment.
  • Reporting Service: Dinges Tech may provide usage information in the Dinges Tech Portal. The content of any usage information will only be visible to authorised users or authorised Dinges Tech employees.
  • Resale of Service: Resale of the Service is not permitted.
  • Accuracy of Your Information: You will provide Dinges Tech with accurate and up to date information: (i) when completing the Application; and (ii) when you contact Dinges Tech to report a suspected fault and are asked a standard set of structured questions. Dinges Tech will not be liable for any loss suffered as a result of your failure to provide accurate information or any relevant facilities, which may lead to a delay in installation or Service repair.
  • Maintenance: Scheduled maintenance on the Dinges Tech Network will be performed during a standard maintenance window during change control windows from 00:00 – 04:00 (UTC +2), as necessary. Dinges Tech reserves the right to perform emergency maintenance without prior notice but will nonetheless endeavour to provide such notice as is reasonably possible in the circumstances.
  • Security: You acknowledge that the logical and physical security measures in relation to the Services are your sole responsibility and Dinges Tech will not be held liable for any losses arising out of security breaches of the Services.
  • Disclaimer: Dinges Tech will in no event be liable for lost or interrupted data, messages, packets, or other information transmitted to or from third party networks.

• The Service Equipment will be provisioned with a standard configuration in respect of the ordered Service.
• In the event of failure of the Service Equipment, Dinges Tech will repair or replace (at its discretion) the Service Equipment where such failure is covered by the warranty of the original equipment manufacturer. Where the Service Equipment is replaced, you must return the original Service Equipment to Dinges Tech.
• You accept liability for any costs incurred by Dinges Tech as a result of repair or replacement of Service Equipment where the Service Equipment failure was caused by your use, misuse or changes to the Service Equipment, other than as previously agreed to in writing by Dinges Tech.
• You shall be held liable for any damage or loss of any terminal equipment (router/ONT/CPE, etc) the cost of which will be obtained directly from the Service operator and billed to you.

• In performing its obligations under the Agreement, Dinges Tech will at all times exercise the reasonable skill and care of a competent provider of internet-related services.
• Dinges Tech will use reasonable endeavours to ensure that each Service will conform to its service terms.
• With respect to the provision of a Service or otherwise, except as expressly set out in the Agreement, all warranties, representations or undertakings, are excluded.
• The internet service provided by Dinges Tech is strictly limited to supplying internet connectivity. Dinges Tech is not liable for issues caused by unrelated IT matters, equipment failures, network configurations, or any other technical issues outside of the internet connection itself.
• If the customer experiences an issue with their IT systems (e.g., hardware, software, network configuration, etc.) that impacts the internet service but is not due to Dinges Tech’s internet provision, Dinges Tech will not be responsible for diagnosing or resolving such issues.
• IT Support and SLA:
  • If IT-related support is requested for issues unrelated to the internet service itself and the customer does not have an IT SLA (Service Level Agreement) with Dinges Tech, the customer will be charged for any IT-related support services provided by Dinges Tech. Charges for such services will be billed separately.

• Call Charges:
  • You will pay the Charges to Dinges Tech in accordance with this clause.
  • Call Charges to: South African numbers shall be determined with regards to the relevant call termination rates as applicable from time to time; and International numbers shall be determined in accordance with the rates and billing methodologies as charged by the upstream international termination partners from time to time.
  • Charges will accrue from the Billing Start Date and will be invoiced by Dinges Tech for:
    • Call Charges;
    • Once-Off Charges;
    • Rental Charges and/or Monthly Fees monthly in advance. Service(s) provided for part of a month will be charged on a pro-rata basis.
  • Call charges will be billed between the 1st and 7th of each month for the previous month’s usage and are payable by the due date. This does not apply to prepaid clients with a set call limit.
• Payment Terms:
  • Billing start date will commence the day of collection or delivery of the Dinges Tech Wi-Fi router or the activation of the fibre line.
  • Subject to a notice period of 5 Business Days, Dinges Tech reserves the right to impose a credit limit on any of its customers as it sees fit.
  • Any invoice for Charges will be due on issue of the invoice and must be paid by the selected payment method of a debit order against the account details provided by you in the Authority and Mandate and/or by EFT, electronic fund transfer.
  • The initial payment will be for any Once-Off Charges, pro-rata of your first month plus one Monthly Fee in advance.
  • In the event that a debit order is not honoured, interest shall accrue on any overdue invoice from the due date until payment at a rate of 2% per month. Where a debit order is returned for whatever reason, you will be charged a R145.00 penalty. Should the outstanding amount remain unpaid then Dinges Tech will suspend your Services.
  • Dinges Tech may immediately suspend the supply of Services to you if you commit any act of insolvency.
  • If Services are suspended in accordance with clause 10, the full outstanding balance becomes due and payable immediately including the cancellation notice period.
  • If overdue amounts are paid in full, Services may be re-activated.
  • If you wish to dispute any invoice or part of an invoice falling due you must deliver a notice in writing to accounts@dingestech.co.za setting out the nature of the dispute, including: (i) date and number of disputed invoice; (ii) amount in dispute; (iii) reason for dispute; and (iv) supporting documentation, as appropriate within 7 days of date of invoice.
  • Services that have been suspended for non-payment will be cancelled with the Provider after 30 days, and you shall be notified thereof beforehand. Any reactivation after this 30-day period is at a fee determined by the Fibre network operator.
  • In the event of any non-payment in excess of 30 days, in addition to negatively listing your details with any credit bureau, Dinges Tech may submit such overdue amount for collection. Any and all costs incurred as such will be for your account.

• You will provide Dinges Tech with such facilities and information as Dinges Tech may reasonably require to enable it to perform its obligations or exercise its rights under the Agreement.
• You warrant and undertake that you will:
  • use the Service Equipment only for the purpose of receiving the Service; not move, modify, relocate or in any way interfere with the Service Equipment; insure and keep insured all Service Equipment installed at the Customer Site against theft and damage;
  • not create or allow any charges, liens, pledges or other encumbrances to be created over the Service Equipment;
  • upon termination of a Service, return the Free-to-Use Dinges Tech router (being the equipment) belonging to Dinges Tech in terms of the Agreement to Dinges Tech.
  • You may not use the Services for any illegal or immoral purpose, and you will abide by the current version of the Dinges Tech Acceptable Use Policy, available at http://www.dingestech.co.za/support/acceptable-use-policy

• At its sole discretion and without prejudice to any right which it might have to terminate a Service and/or this Agreement, Dinges Tech may elect to immediately suspend the provision of a Service (or part thereof) if it:
• has reasonable grounds to consider it is entitled to terminate the Service and/or this Agreement for reasons set out in clause 11;
• is obliged to comply with an order, instruction or request of a court, government agency, emergency service or other administrative or regulatory authority; needs to carry out Emergency Works to the Network or Service Equipment; has reasonable grounds to consider that the Service is being used fraudulently or illegally or in violation of its Acceptable and/or Fair Use Policies;
• If Dinges Tech exercises its right to suspend the Service (or part thereof) pursuant to 10.1, 10.2 or 10.3 it will, whenever reasonably practicable, give prior notice of such suspension to you, setting out the reasons for the suspension and the expected duration. Dinges Tech will use all reasonable endeavours to resume the Service as soon as is practically possible.
• If the Service (or part thereof) is suspended as a consequence of your breach, fault, act or omission, you shall pay to Dinges Tech all reasonable costs and expenses incurred by the implementation of such suspension and/or recommencement of the provision of the Service.
• Dinges Tech will not be liable for any loss, damage or inconvenience suffered by you as a result of any suspension made pursuant to clause 10.1, except to the extent that such suspension is made pursuant to clause 10.3 and for reasons which are solely and directly attributable to the negligence of Dinges Tech and then only to the maximum amount of Charges that would otherwise have been charged for the duration of the suspension.
• Non-Payment of Services
  • In the event of any non-payment in excess of 30 days, in addition to negatively listing your details with any credit bureau, Dinges Tech may submit such overdue amount for collection. Any and all costs incurred as such will be for your account.
  • Dinges Tech my also use your data to access the credit bureau data for purposes of, but not limited to, setting a limit on your service pursuant to clause 8. Furthermore, to access credit bureau data for purposes of tracing of default customers and any enquiry that is required to assist Dinges Tech in determining a customer’s risk profile.
• These General and Terms take effect in respect of each Service, from the Effective Date of each Service Order.
• To downgrade any Service package (changing your existing package to a lower-cost package), you must provide notice to this effect of 1 Full calendar month , otherwise you will be charged the existing package.
• Either Party may terminate the Agreement (or the relevant Service Order): You may terminate the Service Order at any time by giving Dinges Tech 2 FULL calendar months’ notice (not 60 days), defined as per clause 1.26.
• All cancellations must be processed via the Dinges Tech online portal using your login credentials: https://register.web.za
• Our Operations team will process your request and will email you confirmation of the cancellation acceptance.
• immediately by notice if the other Party has committed a material breach which is incapable of remedy;
• immediately by notice if the other Party has committed a material breach capable of remedy, but which it fails to remedy within 5 Business Days of having been notified of such breach; or
• immediately by notice if, in relation to that Service, a Force Majeure Event subsists for a continuous period exceeding 2 months.
• Dinges Tech may terminate the Agreement (or a specific Service Order) immediately by notice if the Service provided for home/personal use and it is being utilised for other or business purposes.
• Certain Services, like Dinges Tech’s unlimited voice offering, are solely for personal use and usage for any other purpose would place you in material breach of the Agreement, and Dinges Tech reserves its right to immediately cancel the Agreement, suspend Services and have recourse to remedies for breach.
• If Dinges Tech has reasonable grounds to believe that there has been a violation of its Acceptable and/or Fair Use Policies, Dinges Tech may notify you and require you to remedy the violation; in the event of an incident involving a violation of public law or regulation or an imminent threat to the Network, immediately; or in all other cases, within 48 hours. If you fail to notify Dinges Tech that such a remedy has been effected in accordance with this clause or if Dinges Tech reasonably determines that the violation is continuing or is likely to occur again, Dinges Tech may terminate this Agreement (or relevant Service) immediately upon notice to you.
• Dinges Tech may terminate the Agreement (or the relevant Service Order) without notice if you fail to make any payment within 30 days of the amount becoming due.
• Upon termination of the Agreement any accrued Charges not yet invoiced will become due and payable immediately on receipt of an invoice.
• If the service order is cancelled by the CUSTOMER before the Fibre line is installed, then the customer will be liable for installation charges if work has been carried out by the fibre Provider and or contractor.

• You agree that our entire liability, and your exclusive remedy, with respect to any Service(s) provided under the Agreement is solely limited to the amount paid for such Service(s).
• Dinges Tech and our contractors will not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of the Services or for the cost of procurement of substitute services.
• Dinges Tech is unable to exercise editorial or other control over any content placed on or accessible through your use of the Services and Dinges Tech will have no liability as to the quality, content or accuracy of information received through or as a result of the use of the Services.

• Notwithstanding anything herein to the contrary, neither Party shall be liable to the other for any delay, failure in performance of any part of this Agreement (other than for payment obligations as set out herein) or damages suffered to the extent that such delay or failure is attributable to a Force Majeure Event.

• You acknowledge that any and all patents, registered and unregistered designs, copyrights, trademarks and all other intellectual property rights whatsoever and wherever enforceable, which are used in connection with the Service and/or Service Equipment, will remain the sole property of Dinges Tech, its contractors or suppliers.

• You acknowledge that Dinges Tech and our respective subcontractors will, by virtue of the provision of Services, come into possession of Customer Data. Dinges Tech has implemented and maintains appropriate technical and organisational measures to protect Customer Data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access and against other unlawful forms of processing.
• Dinges Tech and its respective subcontractors may use or process Customer Data: in connection with the provision of Services;
• to incorporate Customer Data into databases controlled by Dinges Tech for the purpose of administration, provisioning, billing and reconciliation, verification of Customer identity and solvency, maintenance, support and product development, fraud detection and prevention, sales, revenue and customer analysis and reporting, market and customer-use analysis, and to communicate to you by voice, letter, fax or email regarding products and services of Dinges Tech.
• You may withdraw consent for the use, processing or transfer of Customer Data as set out above by sending a written notice to Dinges Tech to such effect, unless it is required to (i) provision, manage account and bill for the Services; (ii) carry out fraud detection; or (iii) comply with any statutory obligation, regulatory requirement or court or other public authority order.

• You are responsible for maintaining the confidentiality of your password(s). In the event of a breach of security through your account, you will be liable for any unauthorised use of the Services, including any resultant damages resulting, until you notify Dinges Tech.
• The responsibility of all passwords and other related sensitive information is assumed by you, should any additional fee’s arise from resource consumption due to poor credentials (such as, but not limited to blank passwords or “test” accounts) no fault shall be levied on Dinges Tech.
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• By accepting any of our Terms & Conditions (ticking the box on any of our digital forms), you are agreeing to the use of electronic signatures for all documents and transactions related to your account. This means that any document or transaction that requires a signature can be signed electronically, and that electronic signatures will have the same legal effect as a handwritten signature.
• It’s important to note that by agreeing to electronic signatures, you are also agreeing to the terms and conditions outlined. If you have any questions or concerns about electronic signatures, please contact our customer support team. We’re here to help you understand the process and make sure you’re comfortable with using electronic signatures.
• Electronic signatures are a secure and convenient way to sign documents and complete transactions. They save time and eliminate the need for physical signatures, which can be difficult to obtain in today’s digital world. By agreeing to electronic signatures, you’re helping us streamline our processes and provide you with the best possible service.

• No Waiver: Failure or delay by either Party to exercise or enforce any right or benefit conferred by the Agreement shall not be deemed to be a waiver of any such right or benefit nor operate so as to bar the exercise or enforcement thereof or of any other right or benefit on any later occasion.
• Variation: This Agreement (or any part thereof) shall be modified only by the written agreement of the Parties.
• Entire Agreement: The Agreement (being these General Terms and all terms under active Service Order Forms) sets out the entire agreement between Dinges Tech and you, superseding all prior or contemporaneous representations, agreements or understandings concerning the subject matter addressed herein. Survival: Termination of this Agreement shall not affect a clause that necessarily or by its context requires survival of these General Terms.
• Testing over Wi-Fi : The service is a best effort Broadband service, Dinges Tech endeavours to ensure you are receiving optimal speeds while connected via the ONT over LAN cable. The Dinges Tech router has Wi-Fi capabilities that delivers the bandwidth to your home over a dual band frequency (this being 2.4GHZ and 5GHZ) , do bear in mind that Wi-Fi has its limits due factors that interfere with Wi-Fi which is outside or Dinges Tech’s control. Should you suspect your line is not stable over the Fibre, please conduct a speed test directly over LAN cable and not Wi-Fi, and ensure the following:
  • Disable all devices connected to the router. This includes, VOIP phones, Tablets, cell phones , smart TVs etc…
  • Plug the router directly into the provider’s CPE or ONT via the LAN/Ethernet cable into your computer (Note your computer CPU usage must not be over utilized when conducting the test).
  • Please do a speed test www.speedtest.co.za and select the CipherWave Server Conduct the speed test.
  • Should you be getting less than the speed the signed up for via LAN , please send screen shots of the testing to support@dingestech.co.za or call 010 141 5650 and the technical team will assist you accordingly.
• Use of the Service is subject to the Dinges Tech Acceptable Use Policy (‘AUP’), which may be located at https://dingestech.co.za/aup/ and the Dinges Tech Fair Use Policy, which may be located at https://dingestech.co.za/fup/
• Each Provider’s Standard Terms and Conditions for the provision of Services is binding upon you to the extent necessary and their terms and conditions are obtainable on request.